Reservation / Request

Terms and Conditions

1. Booking

• This agreement about General Terms and Conditions for Accommodation starts to gain authority when we receive compulsory booking for your arrival.
• Booking can be arranged by phone, fax, mail and our on-line reservation system.
• Final confirmation of booking needs to be guaranteed by credit card or Advance Payment. Provisional bookings are held for 5 days.

2. Deposit

• Deposit of 300 EUR per reservation is required. The deposit will be deducted from the final payment.
• In a case that you do not arrive on time or you do not arrive at all or in case of premature departure according to henceforth reservation we are liable to charge you full amount of deposit.
• We would always recommend having suitable insurance to cover any losses from none refundable deposits.

3. Cancellation

• Your deposit is fully refundable if cancellation is received more than 30 days prior to arrival.
• In case of early checkouts, the deposit is applied to any cancelled night(s).
• All cancellations must be in written form and take effect on the date of receipt by owner.

4. Payment

• You can settle hotel bill with cash or credit card.
• Special offers and promotions are not valid if you leave before your departure date.
• Discounts cannot be summarized.

5. Prices

• Price of the rental is inclusive VAT.
• Drinks, meals, phone, laundry, babysitting and daily cleaning are not included in rental price.

6. Local Tax

• Accommodation price is higher for an amount of local tax. Local tax is obligatory for all days of accommodation.

7. Arrival

• The booking period is from 3pm of day of arrival until 10am on day of departure.
• We are asking you kindly to arrive between 3pm and 7pm.
• Guests can use parking area without extra charge.

8. Pets

• In Villa Stare pets are not allowed.

9. Smoking

• Villa STARE is a non-smoking environment. Smoking is allowed outdoor.

10. Right to refuse

• We reserve the right to refuse any booking and, in exceptional circumstances, to cancel, modify or alter arrangements made for you. If a booking has to be cancelled, modified or altered, we will make every effort to offer an alternative booking. If you do not accept the alternative offered, we will return any money paid.

11. Number of occupants

• The owner reserves the right to refuse entry or evict the entire group if the number of persons exceeds the number stipulated in contract.

12. Loss and damage of visitor property

• We cannot be held responsible for loss or damage to any belongings, or for injury sustained by you or members of your party during your stay at our property.
• You can deposit your money and valuable belongings at the Reception.

13. Complaints

• Should any problem occur with the property, the Client must immediately notify the owner or manager and should allow the owner or manager reasonable time to solve the problem. Failure to do so will avoid any claim following the rental period.

14. Access and right of entry

• We reserve the right to enter the property at any reasonable time on reasonable cause.
• The property owner and maintaince workers are allowed reasonable access to the property, especially for urgent maintenance and inspection.

15. Damages and breakages

• A 300 EUR deposit is required as security against property loss or damage and unpaid telephone or other charges. Any loss or damage to the property will be charged to the Client, who is required to act in a responsible manner at all times, and to act with respect towards the owner and their staff. The owner reserve the absolute right to require any individual to vacate a property for disruptive behavior, in which case there would be no refund of any rental payment.

16. Cleanliness

• We kindly request that you leave the property in a clean and tidy condition. We reserve the right to add a charge for extra cleaning if property has not been left in a satisfactory condition.

17. Responsibility

• The guests – Villa Stare tenants – must use all equipment, appliances and machines in the facility carefully and as stated in the technical instruction of the manufacturers. The technical instructions of the manufacturers are in the facility or at the owner's.
• Equipment, appliances and machines should not be used by children except in the case that they are intended and suitable for children and the children are under parental guidance.
• The guests use all equipment, appliances and machines in the Villa Stare at their own risk.

18. Changes or cancellation by the owner

• The owner has the right to modify or cancel this contract at any time in any case where it is necessary as a result of a force majeure, or any other occurrence outside the control of the owner. In this case the owner will prompt refund all money paid. The owner's liability will be limited to the refund of all money paid and the owner is not responsible for any other damages.

Bohinj, 1.1.2011

Villa STARE